Originally posted by PakaNoHida:

This is why I don't use mods in "Alpha"

Jesus man, did you even read any post in here? We get it you don't like mods, but that has literally nothing to do with this topic.

This is a fairly common situation at the moment. People simply "click" the contract without reading it (it's too much work for them and usualy long text). If something happen, they will start attacking the service provider - usualy about 90% wrongful. If the backup of your data was not explicitly noticed in the contract, the provider is simply not responsible for its lossing.
Like wrote electrickdawn, it's your business.

Originally posted by vilem.krejci:

This is a fairly common situation at the moment. People simply "click" the contract without reading it (it's too much work for them and usualy long text). If something happen, they will start attacking the service provider - usualy about 90% wrongful. If the backup of your data was not explicitly noticed in the contract, the provider is simply not responsible for its lossing.
Like wrote electrickdawn, it's your business.

It has always been common sadly.
50 years ago I was making jokes like "Blah blah ... first born son.... pound of flesh .. yadda yadda ... sign, here you go!"

Originally posted by Tippssy:

Not sure why you're being attacked, OP. Regardless of if it's stated in their terms, them losing your data is messed up. If they're getting paid, they should make backups.

This isn't how anything works.

The company I work with hosts websites and intranets for our clients. Clients that pay the regular $50/mo get basic Co-Lo hosting with no back-up system. The onus is on them to develop that on their own, unless they hire one of our people or someone else to make one for them, or pay a higher hosting fee to have scheduled backups. We tell this to them very clearly at the get-go. About a third of our clients are 'cheap'. When they do something on their end that ♥♥♥♥♥ up their website, then complain why their site wasn't backed-up, we tell them it's because they paid for basic hosting. We even show them the contract in which we circled the terms of service, with their initials beside it.

Just because a company is getting paid for something, doesn't mean they are responsible for everything under the sun. You want the company to backup your stuff? Then read the terms and see if there are backup systems that can be bought. No? Then go with another hosting service.

--

TLDR: You are responsible for reading the terms of service. Just because you paid someone to host it, doesn't mean they are responsible for a service they're not providing.

A pro server might not be expected to keep multiple redundant and remote backups for a basic subscription but it sounds like they're not so much as using a RAID. If a remote server is less reliable than self hosting then what's the point of it?

I don't care if a company has triple redundancy. I backup my stuff, because I don't want to lose it. It's MY data after all. Simple as that.

RAID is not for backup, btw. RAID is for speed and/or redundancy. Having a RAID 5 system does not absolve the operator from backing up their data. The chances of complete data loss are minimized, but still can happen!

Backups are the most important thing about using a computer. If you don't value your data enough by not backing it up, how are you to complain about losing them?

Edit: You spend maybe thousands on a new computer, but you don't want to spend 50 bucks for a cheap, external hard drive to do a backup on?

I don't attack the OP. Doing backups is a MUST when operating a computer. It is YOUR data that needs to be protected. I would not rely on anybody to do that for me. Why would I? It's not their data after all.

I assume you do not have backups of your data as well? Good luck to you when your hard drive dies, or goes corrupt.

Originally posted by warrenchmobile:

Originally posted by Noobnoob:

I G-Portal has lost my server information on two separate occasions.

As for vanbushi's reaction to the situation, my father told me many years ago, "The only stupid question is the one you do not ask."

Except I assume his was a rhetorical question which was already answered by G-portal previously.

G-Portal told him they were not responsible for data backups, and ensured to remind him he should do his own backup. He ignored this and then tried to play victim. So yeah, the question was dumb because it was already answered. Sorry but you're misinformed if you believe there are no stupid questions. Especially if the answer to the question was literally already given to you.

Not sure why you're being attacked, OP. Regardless of if it's stated in their terms, them losing your data is messed up. If they're getting paid, they should make backups.

Thanks for the heads up.

I just looked at their terms and conditions on their site.
https://www.g-portal.com/us/en/terms
Nothing really saying they will be responsible to back up your data and even warn you about issues.

Seems to me you should have learned the lesson the first time it happened.

That said I have not done anything with them so I don't know what you read when you agreed to the service. Seems crazy they wouldn't advise you to make a back up from the start. But IDK.

I've used G-portal for various services for the last three years. Never had an issue with them.

Your "data" was lost the first time, and they told you to make sure you back it up. You don't and you're surprised it got lost a second time? That's 100% your fault.
The files that you need to back up don't even take up the same amount of space as a photo. For Chirsts sake you could get a free google drive account and store them there 100% free.

I've been hosting servers with my own equipment or through third party hosts for about 10 years. It never ceases to surprises me when people that complain about what hosts "should do" without thinking they need to take any personal responsibility themselves. Just because you throw money at a host doesn't mean it's completely hands off.

I'd recommend you stay away from running a server. If backing up two files smaller than a picture is too hard for you, or you ask a stupid question as "Why would I use my own hard drive". It's clear you don't understand how things work and wouldn't be fair to the other players that would be unfortunate enough to play of your server.

This is why I don't use mods in "Alpha"

The three biggest concerns when using a computer:
1. Backup
2. Backup
3. Backup

You don't back up your sh**, you lose it. Simple as that.

Originally posted by Noobnoob:

I G-Portal has lost my server information on two separate occasions.

What exactly do you mean by server information?

As suggested by GunsForBucks, I read the Terms & Conditions on G-Portal's website. GunsForBucks is correct. There is nothing at that link saying they will be responsible to back up your data. They do caution the reader to be sure to read the terms and conditions for the specific services they sell.

For Valheim server hosting, the G-Portal sire says they will provide "50GB backup for saved games & configs." If your loss was somethin other than the first 50GB of saved games and configs, G-Portal has no liability.

Personally, I have only a vague idea of what they mean by that. I know what they mean by saved games and I assume "configs" refer to configuration files but I don't know if that is all the files necessary to run a Valheim server. Nor do I know the typical size of "saved games & configs." Were I interested in purchasing the service from them, I would most certainly find out.

It troubles me that, after the first data loss, you neither backed up the data yourself nor discontinued using G-Portal services. As for vanbushi's reaction to the situation, my father told me many years ago, "The only stupid question is the one you do not ask."