Agree with OP.
The fact that people complain, is that they CAN complain in the context of video games. In the real world, there is so much frustration and strange things happening and there's no tangible responsible person.
Here, it is different. You can concentrate all the rage and hate to the one company, who made a bit of your life better for 2 weeks and then suddenly worse by acting unexpectedly.

I'm not saying, that every complain or feedback is based on this, but the intensity people throw themselves in is frightening