You can please some of them some of the time, and all of them none of the time. This is why other games include a robust system of letting players define all the important features of the game play in their server options menu.

Conan Exiles is a good example of such a game. The idea of defining your experience has become a strong trend in gaming. Even a game as flexible as Conan Exiles still has mods.

My suggestion is add a toggle so players can change how the game plays. They'll try the "casual mode" first, assuming players just want another set easier way of playing. It may work for some, but the wisdom in simply making all the major features in the game a server toggle still stands, IMO.

I think these developers have a good head on their shoulders, and will eventually come to the same conclusion.