My 2 cents of dev time.

I think they are doing the best they can.
There is a bit of a balancing act going on behind the scenes. Not sure if they realize it or not or I may just be off base on this...

But I think it is going something like this...

They put out a game and had the roadmap.
With the roadmap they probably planned the console expansion around that timeframe but it became unrealistic.
It became unrealistic initially due to sales and bug fixing.
After a while I think they became swayed by consumer opinion.
I have seen a lot of things suggested get put in the game. Considering the timeline initially set I think a lot of this stuff was unplanned and done due to suggestions.
But in trying to please everyone they kind of got bogged down.
I don't think it is a bad thing, as they have done a lot to flesh out the systems and build the foundation... but dealing with all the players wants really took a lot of development time.

Frankly I feel bad for the devs when I see people complain.. I think the devs really are doing what they think everyone wants as best they can.... but working on suggestions for existing content will take away time from new content.

In my opinion the devs have done it right... but people looking in as uninvolved consumers can get the wrong idea easily.