I agree;

Unfortunately the relationship between customer and product maker has drastically shifted in the video-game industry in such a way that customers aren't treated as such, but rather are treated as 'fans'.
So when we attempt to criticize or say something controversial to what we paid for, it's censored so that others' may get a cleaner, brighter image of the product. (A deceit)
We see that on this forum in the way of bans/thread deletions/etc.
Making money is more important on Steam than actual accountability or "integrity".

I do wish in the future though we can go back to the contract you mentioned and we as customers agreed to with our money without being 'moderated' for having an opinion about the product we paid for. Or the team completely disregarding why they even got success in the first place..
Us